Delivery & returns

Making time

Most pieces leave the atelier in 7–12 business days after your order. If a piece needs longer (a custom size or a large set), we tell you before we start. Delivery never takes longer than 30 days from your order; if we cannot meet that, we tell you and you may cancel with a full refund.

Shipping

Every parcel ships tracked. The shipping cost and transit time for your country are shown at checkout, before you pay.

Orders delivered outside Türkiye may be charged import duties or VAT by the destination country. These are set by your customs office and paid by the buyer on delivery.

Returns (right of withdrawal)

You may withdraw from your purchase within 30 days of receiving it, without giving a reason. Tell us by e-mail at info@pazleather.com (your order number is enough), then send the piece back within 10 days, unused and in its original packaging.

• In Türkiye: send the return with our contracted carrier, [Return carrier], using the return code we e-mail you. You pay nothing for the return.
• Outside Türkiye: we e-mail you the return address and instructions. Return shipping and any customs charges are paid by the buyer, unless the piece is faulty or not as described.
• Refund: we refund the full price, including the original shipping, within 14 days of receiving your withdrawal notice, to the card you paid with. It can take a few more days for your bank to show it.

Pieces that cannot be returned

Pieces made to your own specifications or personal needs — personalised with initials or a name, cut to a custom size, or in a colour combination made only for you — cannot be returned unless they are faulty (Distance Contracts Regulation, art. 15).

Faulty or damaged on arrival

Please photograph the parcel and the piece and write to us within 7 days. We repair, replace or refund it, and we cover the shipping both ways.

See also: Pre-contract information · Distance sales agreement